Our values are the core of our corporate philosophy. All our actions are based on these fundamental values and beliefs, which link our vision to our business principles.
Passion for customers - This value is central to the way we work. We have an ethos of delivering outstanding customer service. We must be able to anticipate our customers' needs and correct any errors promptly. We must give value for money, and deliver efficient and effective products and services.
Pride - Pride comes from the satisfaction of our customers and from delivering high-quality products and services. We are proud of our staff and their achievements, and we recognize and reward success.
Trust - Trust is at the heart of our relationships with customers. Trust means doing what we say and acting with integrity. We demonstrate trust by respecting and empowering our employees. Building trust will help us to develop strong future relationships with our customers.
Challenge - We are constantly striving for continual improvement; we are never satisfied. We engage constructively with critics from within and outside the company.
Support - We support employees seeking to meet and own challenges. We foster team-working and knowledge sharing, and give our employees the tools and training they need to do their jobs well.